HPB's late cancellation policy ensures everyone has fair access to activity sessions. Find out more about how it works.

Jump to:

• How the penalty works
  
  • How you’ll know about a penalty
  • How long a penalty lasts
    
• If HPB cancels the session
• Going to sessions you already booked
• Tips to avoid penalties
• Options if you are under penalty
  • Request a waiver
    

How the Penalty Works

A 7-day penalty applies if you cancel less than 12 hours before a session. During this time, you cannot book new sessions in the Healthy 365 app.

Note: There is also a no-show penalty for those who don’t turn up for a session and didn’t cancel.

How You’ll Know About a Penalty

You can view any penalties in the Healthy 365 app:

1. Open any event details page.
2. Look for a nudge card showing:

1. • The reason for the penalty
   • The time left on the penalty period
   • When you can book again
     

How Long a Penalty Lasts

Each penalty lasts 7 days.

If you get another penalty during this time, the period extends from the latest incident.

Example:

• If your session is at 7.00am and you cancel at 6am, the 7-day penalty starts from 6am.
  
  
• If you miss a class on Monday, your penalty ends the following Monday. But if you cancel another class late on Wednesday, a new 7-day penalty starts from Wednesday. This means your penalty now ends next Wednesday instead.

If HPB Cancels the Session

You won’t get a penalty if HPB cancels a session due to:

• Bad weather
• Venue issues
  

Other unforeseen reasons

Going to Events You Already Booked

You can still attend any sessions that you booked before the penalty started. But if you miss these sessions or cancel late again, your penalty period will extend 7 more days from that date.

Tips to Avoid Penalties

To avoid penalties:

• Book only sessions you can attend
• Cancel more than 12 hours in advance
• Arrive early for pre-activity and well-being checks

Options if You Are Under Penalty

We understand that you may miss sessions due to last-minute changes.

You can still walk in anytime for low- and moderate-intensity activities such as:

• Yoga
  
  
• Zumba Gold
  
  
• Resistance band exercises

If you are unsure of your plans, you can choose to book on the same day of the activity, or walk in, subject to availability.

Request a Waiver

To help everyone adjust, there will be a grace period from 24 July 2025 to 23 January 2026.

During this time, you can request to waive a late cancellation penalty by:

• Calling 1800 223 1313. Airtime charges apply for mobile calls to 1800 service lines.
• Emailing hpb_mailbox@hpb.gov.sg.