The HPB Help Centre helps you find answers and support for common tasks, such as booking events or pairing your tracker. It's available 24/7 and is written in plain language to make it easy to use.
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The Help Centre makes it easy to get help anytime, even outside office hours. You can:
The content is regularly updated to ensure accuracy.
You’ll find clear, easy-to-follow guidance written in plain language. For more complex issues, our Customer Support is still here to help.
The Help Centre supports many common requests, including:
You can reach the Help Centre through the Healthy 365 app:
The Help Centre is currently available in English.
You can access it via:
You can use the Help Centre’s ChatBot for quick answers on common topics.
Our ChatBot is built on official Help Centre content.
Sometimes, your question may not be answered fully by the ChatBot.
If you need more help, just type "live agent" during office hours to reach a human agent.
You can also call or email us directly (see Contact HPB).
We designed the Help Centre to work alongside our human support team, not to replace it.
We know every customer has different needs. The Help Centre is here to give you more options for support:
We understand that not everyone prefers using digital tools. That’s why our Customer Support is still available.
If you’re unsure how to use the Help Centre, we’re happy to guide you.
You can choose the method of help that suits you best, whether it’s digital or personal.
Your privacy and security are important to us. The Help Centre follows strict government data protection standards.
The Help Centre is for general information about HPB programmes and services.
It does not store your personal health records. For medical test results or reports, please use the SingHealth Health Buddy app.
We welcome your thoughts on how to improve the Help Centre.
Email hpb_mailbox@hpb.gov.sg if:
If you prefer, you can contact us through these channels: