Event Booking Issues


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Event Booking Issues

Here are some common event booking issues and the steps to take when you encounter them:

If the issues Is

This Could Happen When

What to Do

Conflicting session error

You try to book a session at the same time as another one you already signed up for.

 

Note: You can only book one session at any given date and time.

 

You can either:

  • Attend the session you already booked.
  • Cancel the old session and book the new one.

Too many bookings error

You try to book more than 8 sessions at a time.

 

Note: You can only book up to 8 sessions at a time.

 
  • Check how many sessions you have booked.
  • If you have already booked 8, cancel one before booking a new session.

“Unable to verify your profile with the NRIC/FIN” error

You may have used a different NRIC/FIN number when signing up for Healthy 365.

 
  • Check that you entered the right NRIC/FIN.
  • Try again with the correct number.

Issues When Adding Your Child to Your Account

If you have issues adding your child to your profile, refer to the table for what to do:

If the issue is

This Could Happen When

What to Do

Child’s information could not be found

Healthy 365 cannot find your child’s details because there may be missing information in Singpass Myinfo.

For help, contact Singpass:

Hours:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 2pm
  • Closed on Sundays and public holidays

Child’s details are wrong or missing

There is wrong or missing information from Singpass Myinfo.

Contact Singpass for help using the details above.

“No dependant(s) found” error

No children are linked to your NRIC/FIN in Singpass Myinfo.

Contact Singpass for help using the details above.