Common causes

Solutions

Changed mobile phone without syncing first

Sync your fitness data before changing phones.

Changed tracker or tracking source without syncing first

Sync your fitness data before you change your tracker or tracking source.

Travelled to a place  with a different time zone

Sync your fitness data before leaving and after returning to Singapore as:

• The Healthy 365 app uses Singapore time.
• Your data might not sync correctly if your phone changes time zones.
• Different trackers handle time zones differently.

Synced tracker or app after 8 or more days

Sync your fitness data at least once a week, as the HPB fitness tracker can only store up to 7 days of fitness data.