Step

Details

Update your app and keep your HPB tracker close

1. Turn your HPB tracker on and keep it close to your mobile phone.
2. Have the latest version of the Healthy 365 app installed. If you don’t have the latest version, download it from the App Store or Google Play.

Check your Bluetooth settings

1. Go to your mobile phone’s Settings and tap Bluetooth.
2. If you see your HPB tracker listed, select Forget Device or Unpair. This prevents your tracker from pairing directly to your phone’s Bluetooth.
3. Turn your Bluetooth off and on again.

Check your phone settings

1. Go to your mobile phone’s settings.
2. Make sure your phone is connected to the internet via mobile data or Wi-Fi. You need an internet connection to use the Healthy 365 app.
3. Make sure your mobile phone’s Location Services are on too.
4. Turn your mobile phone off and on again.

Ensure you paired the correct HPB tracker

1. Open your Healthy 365 app.
2. Go to Account and tap Tracker.  
3. Check if your Bluetooth Friendly Number (BFN)  matches the number on your tracker. If they don't match, you might be paired to another tracker. 
4. If your BFN doesn’t match your tracker, tap Change Tracker to pair and sync the right HPB tracker.
   
   
   
   
   
   

Above: How to check your BFN from your profile.