You can submit a reimbursement request if your digital stamps or Healthpoints were not credited to your account.

Requests must be submitted within 7 days from the purchase date.

Request a Reimbursement

To submit the request via the Healthy 365 app:

1. Go to Profile and tap the settings icon (top right corner).
2. Scroll down to Support and tap Contact Helpdesk.
3. Select QR Scans as the topic and upload your supporting documents.

Supporting Documents

For us to verify your request, send us clear photos of:

• The full receipt, showing:
  • Transaction number
  • Purchase date & time
  • Store details
  • List of purchased items and their quantities
• The QR Ticket or QR Receipt (if you were given one).
• The qualifying items showing:
  • Healthier Choice Symbol (HCS)
  • Barcode of the item

Note: You only need photos of the item if:

• You bought items in a store and couldn't scan the QR code.
• Your digital stamps and Healthpoints don't match the number of items you bought.

After we review your request, any eligible digital stamps and Healthpoints will be credited to your account.