Jump to:

• Lost or stolen device
• Damaged device

Lost or Stolen Device

If your device is loat or stolen:

1. Call us at 6435 4008 or email hisg@hpb.gov.sg right away.
2. Make a police report.
3. Send us a copy of the report.
4. Get a new device by either:
   • Buying the same model from an external retailer
   • Paying HPB’s replacement fee (see Schedules 1 and 3 in our terms and conditions). Note: HPB will collect any fees through Direct Debit Authorisation (DDA). 
      

Damaged Device

Your device has a 2-year warranty from the collection date:

Get Help from Fitbit

If your device isn't working properly and is under warranty, you can contact Fitbit Support.

Report Damage to HPB

Let us know about your damaged device by either:

• Emailing hisg@hpb.gov.sg
• Calling 6435 4008 from Monday to Friday, 8am to 6pm, except public holidays.
• If you have contacted Fitbit already, include your Fitbit Case ID too.

Remember: Take good care of your device. If you break it by accident or do not use it carefully, you'll need to pay for a new one.