This article covers non-HPB trackers, such as Fitbit and Samsung devices. 

Troubleshooting Steps

If you can’t pair or sync your third-party fitness tracker, try these steps in order:

1. Make sure your phone is connected to the internet via mobile data or Wi-Fi.  

2. Make sure you have the latest version of your fitness app, such as Samsung Health.

3. Sync your tracker with your fitness app to make sure it shows the latest fitness data.

4. Open your Healthy 365 app. If you don’t have the latest version, download it from the App Store or Google Play.

5. If you see an alert to “Pair your tracker or app”, you need to pair and sync to a compatible third-party app. When you pair and sync, you’ll need to allow Healthy 365 to access your fitness date from your fitness app:

• Actxa®
• Apple Health
• Fitbit
• Garmin Connect
• HUAWEI Health
• Polar Flow
• Samsung Health

Above: How to pair your fitness app

6. Sync your fitness app on the Healthy 365 app.

Note: There might be some delay before your data shows up, as Healthy 365 gets data from your third-party app's server, not directly from your tracker. If this happens, try again a few minutes later.