Check-in Problems and Health Declaration for In-Person Sessions


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Check-in Issues for In-Person Sessions

If you are attending an in-person event and have issues checking in, refer to the table on what to do:

 

If the issue is

This Could Happen Because

What to Do

Attendance QR code is unavailable

The QR code wasn’t scanned on time.

Check in before the session starts or within 30 minutes after it ends.

 

Example: If a session ends at 10.30am, you need to check in by 11am.

 

Tip: Check in early to avoid issues.

QR Code is expired

The QR code changes every 60 seconds.
  • Screenshots or saved QR codes won’t work.
  • If your code is invalid, ask the vendor facilitator for a new one.

Invalid input or failed scan error

There was a connection issue.

Restart the Healthy 365 app and try again.

Health declaration was not suitable for session

One of these reasons might apply:

  • You haven’t filled out the health declaration.
  • Your declaration has expired.
  • You declared that you are not ready for physical activity.

Update your health declaration in the Healthy 365 app.

Keeping Your Health Declaration Active

Here are a few things to note about the health declaration:

  • Your health declaration is valid for 1 year.
  • You will get a reminder starting 28 days before it expires. This reminder will appear once a day until you update your health declaration.
  • If it expires, you will be logged out until you update it.

Tip: Always keep your health declaration updated so you can check in without problems.